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10 key skills today’s leaders need to succeed in 2013

07 Dec

by PublishedDec. 6, 20126:53 amUpdatedDec. 6, 20127:00 am

What sets the most successful managers apart from others? You might be an expert in your field, even the smartest person in the room — but that’s no guarantee of success. You need an array of skills that are particularly well-suited to times of change and challenge. Here are 10 I recommend.

1. Strategic Thinking Don’t just immerse yourself in today’s tasks. Think big picture. Step back from the dance floor from time to time and take the balcony view (Hat tip for that great metaphor to the book, Leadership on the Line.”) Review systems. Set priorities aligned with major goals. Learn new and scary things. Encourage innovation by backing good people who take smart risks.

2. Collaboration Overcome the four barriers to collaboration I’ve written about before.

  • Distance: Stay on the radar with people you don’t see regularly.
  • Dominance: Change assumptions about the importance/subservience of certain roles in your organization.
  • Discomfort: Educate yourself and your staff about the work of others.
  • Dissonance: Check your demands and systems to make certain they aren’t undercutting collaboration.

Be a role model for effectively networking by showing the value of spanning old boundaries and busting old silos.

3. Emotional Intelligence Your IQ alone can’t fuel the group’s success. Emotional intelligence is critical. Build your self-awareness, self-management, social awareness and relationship management. Recognize that as a leader, you are contagious. Be a source of energy, empathy and earned trust, proving optimism and realism can co-exist. Understand that resilience is key to leadership, especially in stressful times. One of my favorites reads of the past year, “The Emotional Life of Your Brain,” lays out the neuroscience of resilience and underscores that we can consciously build our capacity.

4. Critical Thinking Critical thinkers question conventional wisdom. They are vigilant about identifying and challenging assumptions that underlie actions or inaction. They are automatically wary of generalizations, inferences and unproven theories. Among their favorite questions is: “How do we know that?” They strive to independent thinkers, careful to check how their own biases might color their decisions. They do this automatically to speed up good decision-making, not to cause “paralysis by analysis.”

5. Communication This one seems so simple, yet it comes up continually in my seminars as a deficit in organizations — and it’s managers who point out the problem! Bosses who don’t communicate effectively get in the way of their team’s effectiveness. Make it your goal to master every form of interpersonal communication and make it powerful: one-to-one, small group, full staff, email, social media, and of course, listening.

Become an expert on framing, storytelling and finding the master narrative in a situation. If you don’t, others will — and the others may be your internal critics or your external competitors.

6. Motivation Telling people “You are lucky to have a job” in no way qualifies as motivation. Nor does fear, unless it is fear of letting a great boss down. Nor, interestingly, does throwing money at people. Pay them fairly, of course, but don’t stop there. Understand the key intrinsic motivators: competence, autonomy, purpose and growth. Determine the prescription for each of your employees.

7. Feedback Commit to wearing what I call “feedback glasses” — new lenses through which you look at people and their work. Through these lenses, you are always on the alert for opportunities to deliver specific, helpful information to people about their performance and their value to the organization. Upgrade the quality of all of your interactions by using them as opportunities for customized, effective feedback. In my new book, “Work Happy: What Great Bosses Know,” I devote a chapter to feedback as the key to performance management, with a complete tool kit of options.

8. Tough Conversations Don’t avoid tough talks. Learn to do them deftly, avoiding the many pitfalls they can present. Become an expert at addressing challenges and problems early and often. Don’t let problems fester or bullies prevail. Build trust as a leader so people recognize your good intentions even in the midst or wake of challenging conversations.

9. Coaching Are you among the legions of managers who habitually fix the work of others? Are you the non-stop answer machine for people who are overly reliant on you for decisions? And at the end of the day, do you wonder why you’re frustrated and exhausted and employees aren’t getting better on your watch? You need to learn to coach their growth.

Coaching is an entirely different skill from fixing. It helps people learn to improve their work and make decisions for themselves. Don’t just take my word for it; a 2012 study from the National Bureau of Economic Research says the most important tasks of effective managers are teaching skills that endure and fueling the motivation of employees.

10. Making Values Visible and Viral Let people know what you stand for. Make those conversations a part of your daily work. Lose your fear of coming off as corny or holier than thou. Tap into the great reservoir of commitment and care that people bring to their work lives, but often fail to talk about unless they’re at some professional seminar (like ours), where it pours out. Why?  Because we make it safe to talk about values like integrity, diversity, community, and service. All we have to do is start those conversations, and they always take off organically. It should happen in the workplace, too. If you don’t inspire, who will?

Each of these is a skill you can learn. I know, because I teach them! And there’s nothing more rewarding than seeing careers improve as people grow from being okay managers to being great bosses who understand the key skills of leadership

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3 Comments

Posted by on December 7, 2012 in Uncategorized

 

3 responses to “10 key skills today’s leaders need to succeed in 2013

  1. traveler012

    December 11, 2012 at 5:12 am

    All of these points are great ones. I’m not sure why people don’t know these already. But yes in order to be an effective leader you have to do every single one of these things on a daily basis, (depending on job and such), and more. I guess it’s more about presence though, that’s one thing I didn’t see on this list; Confidence. Even a fool can jump up in front of people and speak complete nonsense and still get people to go along with it as long as he/she has confidence in what they’re saying.

     
  2. meow484

    December 12, 2012 at 10:09 pm

    These 10 key skills to succeed shouldn’t only be used in your professional life but also your persona life. This article has a lot of good advice throughout to help anyone to excel in their goals weather there personal or career driven. Strategic thinking in my opinion should be number one, looking at your life and evaluating where you are and where you want to be is a big part of making your dreams happen. It’s hard to determine your future if you never think about it. Some people are lucky and what they want just magically happens but most of us have to work to achieve our goals. Communication is also a huge part of life,you could be the nicest person but if your non-verbal communication skills are awkward or misleading others might get the wrong impression about you. Being socially and emotionally aware of who you are to yourself and other will improve your life even if it’s not in a job setting.

     
  3. harajukugirl12

    December 19, 2012 at 6:33 pm

    I love all of these points. At work, instead of pointing out mistakes and saying “you are wrong” we use the coaching method. It works so well. These are not just professional skills that you need…these are skills that you can use in everyday life. It makes you just a better person all around to know these things and put them into action.

     

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